Telephone Recording

GoTel and SOS

A graphic of a clipboard with paper attachedThe Client’s Need

A call centre with dozens of phone lines needed to record all calls to avoid later disputes over items sold over the phone as well as for quality control and training. They also needed employees to be reminded when customers expected follow-up calls.

A graphic of 4 interlocked puzzle piecesThe Project

In partnership with the telephone hardware provider GoTel Communications, software that integrates to the ShoreTel brand hardware. Call quality went up and sales did too as employees never missed opportunities to follow-up. The system pays for itself as a sales tool and still lowers confusion and labour time compared to  their old paper system. Pleasant and GoTel continue to offer custom phone system solutions with no limits to other clients, an advantage over GoTel’s competitors.

Integrating custom software to phone systems opens up valuable opportunities.

A graphic of gearsComponents

  • Telephone system integration
  • QuickBooks integration
  • Process analysis
  • Security analysis
  • Compression module
  • User and group permissions system


  • Pleasant reusable core
  • Advanced configuration system
  • Error and usage information server
  • Pleasant Visual Data Modeller

A graphic of a USB thumb driveTechnology

  • Microsoft .NET Framework
  • C#
  • LINQ
  • XML


  • NHibernate
  • PostgreSQL