Portfolio

The Client’s Need

A call centre with dozens of phone lines needed to record all calls to avoid later disputes over items sold over the phone as well as for quality control and training. They also needed employees to be reminded when customers expected follow-up calls.

The Project

In partnership with the telephone hardware provider GoTel Communications, software that integrates to the ShoreTel brand hardware. Call quality went up and sales did too as employees never missed opportunities to follow-up. The system pays for itself as a sales tool and still lowers confusion and labour time compared to  their old paper system. Pleasant and GoTel continue to offer custom phone system solutions with no limits to other clients, an advantage over GoTel’s competitors.