Portfolio

The Client’s Need

A managed-IT provider, F12 Networks, had a long standing software development division. They desired to shut it down and outsource it entirely. They needed a software company to handle maintenance of many old applications as well as build their mission critical portal application. They also desired a partner that could  satisfy the custom software needs of their clients.

The Project

Become the caretakers of all applications and provide emergency response services. Build a new portal app allowing clients without technical experience to do diagnostics on their computer and network, manage their ActiveDirectory systems, purchase equipment, and more. It was elegant and very easy for clients to use,  critical to reducing calls to their support department. Our business analysis greatly impacted the design: changing the application’s focus from equipment to the support team.