Refund part of an Order


  1. You will need to have sold a ticket to a customer.
  2. Start in Administration -> Orders & Tickets
  3. Find and select the Order by searching for the Order Number, or Customer Name, etc.
  4. Select the "Partial Refund" option at the top
  5. For each ticket, indicate how much you are returning.
  6. If required, select the "Void" checkbox next to the ticket.
    • Note: Failing to do so will mean the ticket remains valid for customer use.
  7. Add a short memo if required
  8. Click "Refund"
  • Depending on payment type, and whether your payment gateway allows for it, the refund amounts will be totalled and refunded to the customer's account.