The scanner devices consists of a Socket barcode reader which wirelessly connects to a standard Apple iPod. Once the iPod is set up and displaying the scanning website page, you can scan barcodes continuously. To do so:
- Scan a barcode. By default, the Socket device will beep to indicate it has read a barcode.
- The iPod will receive this information and communicate to the Pleasant Tickets server.
- The server will return a code indicating either success, or failure (along with a reason for the scan failure).
- The iPod will make a noise indicating either success or failure, and the screen will be updated with the ticket information.
Best Practices / Recommendations
- As iPods and Scanners need to be specifically paired via Bluetooth, they should be clipped together at all times (scanning, charging, storage) in order to avoid extra work re-pairing.
- As the results of the scan are displayed on the iPod, we recommend holding the iPod so that it is visible to the scanner operator.
- While the scanner is in operation, the on-screen keyboard is hidden. Tapping the power button on the scanner will bring up the on-screen keyboard on the iPod.
- If left for a long period, the iPod may turn itself off, in which case it will not detect subsequent scans. While the Socket device may beep, this indicates only that it has detected a barcode, not that any processing is occuring. In this case, pressing the "Home" button on the iPod will normally restore the device to operation.
- If wireless connectivity cannot be obtained, scanning information cannot be transferred and the scanning page may indicate "Pending" for a long period. In this case, restore wireless connectivity and refresh the scanning page.
- If the scanner beeps for each scan, but nothing appears on the screen, go to the Bluetooth screen on the iPod and pair the iPod and Scanner devices again.