Troubleshooting SAML SSO

If you are experiencing issues with Pleasant Password Server or KeePass / mobile clients, use these resources to help troubleshoot the problem.

 

Contact Support

If you have an issue that you have not found in the above locations, please contact Support, and a Support team member will respond and assist with your issue.

Unable to complete SAML SSO Request

Be sure to give application pool read permissions to imported certificate, otherwise it will give error message in the logs below:

Pleasant.Identity.Authentication.Saml.Mvc.SamlAuthenticationController System.Security.Cryptography.CryptographicException: Keyset does not exist