Settings SMTP Email Configuration
Simple Mail Transfer Protocol (SMTP) configuration is integral to many Pleasant Password Server features.
The SMTP protocol will attempt to connect using a compatible authentication method supported by your SMTP server.
Note: We explicitly do not support XOAUTH2 as a mechanism
If TLS is required by your email provider, then select this option.
Username & Password:
- These fields remain blank, if no authentication is required.
- However, if the Username is provided than a password is needed as well.
Test SMTP Email
Click the "Test SMTP" button:
- The Email attempt will display this message:
- "Attempting to send a test email to __________________"
If you are unable to receive a test email check the steps below.
- View Email Logging Details
- Get more Detailed Logging information for Email
- If you see an "Account is not valid" error:
Double-check the settings / username & password. Perhaps Username & Password can remain blank, but otherwise if required, provide both username & password
White-list this IP on your email gateway
- Is Firewall / Anti-virus Blocking Outbound Emails
- Is SMTP traffic going through your firewall?
- If you have a firewall blocking outbound email, the process to exclude is:
"%ProgramFiles(x86)%\Pleasant Solutions\Pleasant Password Server\PassMan.WindowsService.exe"
(Note: this location is the default install directory, but may have been changed to another folder)
- Host Address / IP Resolution
Ensure your host address resolves to the correct IP address, and not to a other/secondary machine, etc.
- Authentication Method
Check that the SMTP server is accepting authentication with your SMTP username and password.
- Check SPAM / Junk Filters
If necessary, add email address as a contact to avoid SPAM filters
- Identity Provider Requires 2FA
- Using another MFA tool that requires 2FA for the email integration
- Since the SMTP email connection does not integrate with 2FA, you may require a special bypass rule that does not require 2FA